COVID 19



Dear guests, The health protection of our guests is our priority concern. To ensure you a "Serene Stay" in the Mazeraies, we have made new arrangements. Our guest house is a vast and open space which facilitates the circulation and the distant establishment. In the main entrance, we put at your disposal, a hydro-alcoholic solution that you will want to use after each return to our house. In order to respect the rules of social distancing, we reorganize the breakfasts. They will be taken in separate areas, at a time that we will choose together and that will have to be respected. For the evening, we will be able to offer you a meal tray prepared by our chef Philippe to be reserved 24 hours in advance and which can be served in the dining room or on our different terraces if the weather permits. These measures have been adopted to allow you to enjoy your stay in complete confidence. They may be modified to meet government directives. We will take particular care of them, and with it, we are convinced of your active collaboration in the respect of the gestures barriers. While waiting to welcome you, take good care of yourself and your loved ones.


SPA ZONE:

During the covid19 pandemic, access to the spa area is NOT RESERVED and will be restricted to persons in the same group with their agreement, families, couples OR single persons. However, we ask you to limit access over time in order to benefit everyone. The disinfection kit is available in the spa area.

GENERAL TERMS AND CONDITIONS



GENERAL TERMS AND CONDITIONS Article 1-Duration of the stay: The client of the present contract concluded for a fixed period of time will not be able in any circumstance to take advantage of any right to remain in the premises.  Article 2- Conclusion of the contract: The reservation becomes effective as soon as the customer will have paid 30% (or 100% if non-refundable rate) to the owner at the time of the reservation. Prices include the VAT 10% except the tourist tax which is 0,88€ per adult and per night. The contract is concluded for a defined number of persons, any additional person will have to pay the supplement provided without the number of persons being able to be higher than the capacities of the rooms. For all online bookings, the owner reserves the right to modify the booked room, for a question of planning or availability. The owner is obliged to provide a room of equivalent category and must inform the customer at least 24 hours before the beginning of the stay. ARTICLE 3- Arrivals: The client must arrive on the day and at the times mentioned on the present contract. In case of late or delayed arrival, the client must inform the owners. ARTICLE 4-Payment of the balance: The balance of the reservation, the city tourist tax,the consumptions, the evening meals and the additional services not mentioned in the present contract will have to be paid at the end of the stay. We accept payment by credit card, cheque and cash.  The guesthouse is not a place freely open to the public. It is a family that welcomes you to their home. There may also be other travellers under the same roof. This is why we invite you to enjoy all the living areas at your disposal in a friendly atmosphere and respect for the privacy of each person. Cleaning rooms: Rooms are not made every day. Bed linen and towels are provided. For bookings of more than 3 and up to 6 nights, cleaning will be done and towels replaced in the middle of the stay. For bookings of 7 nights and more, cleaning will be done and towels replaced every 2 to 3 days. Bed linen will be replaced for stays longer than 7 days from the 7th day. NB:We can organize the cleaning with change of towels daily for people who wish it with an extra charge of 15€ per rotation. Rooms are not made for the promotion "3 nights + 4th offered".
For the comfort and tranquility of all, we regret that we are unable to accommodate animals in the rooms. Arrivals: In order to be able to welcome you in the best possible conditions, your reception will be made from 4pm on the day of your arrival and until 9pm. If the arrival should be after 9pm, you will have to inform us at least 24 hours in advance. Departures : On the last day, the room must be free by 11:30 am. We are not professionals in the hotel business, we must have the necessary time to offer the most welcoming accommodation to those arriving afterwards. The breakfasts : Breakfasts are served on the terraces if the weather permits or in the dining room, between 8H Departures : On the last day, the room must be free by 11:30 am. We are not professionals in the hotel business, we must have the necessary time to offer the most welcoming accommodation to those arriving afterwards.  Breakfasts : Breakfasts not included in the rate are served on the terraces if the weather permits or in the dining room, from 8H to 10H30 and on Sundays from 8H30 to 10H30. The rooms : Room nº1 on the ground floor: Double room (bed 160*200) with a maximum capacity of 2 persons (extra person child only) not more than 2 adults per room. This room is equipped with a flat screen TV, the sound must be moderated from 22H. It also has a private terrace with outdoor furniture. Guests can access Wifi free of charge. Illegal downloading is prohibited. Room no. 2 on the ground floor: Double room (bed 160*200) with a maximum capacity of 2 people (extra person child only) not more than 2 adults per room. This room is equipped with a flat screen TV, sound must be turned down from 10pm. It also has a private terrace with outdoor furniture. Guests can access Wifi free of charge. Illegal downloading is prohibited.
Room no. 3 on the ground floor: Double room (200*200) or twin beds (100*200) to be agreed upon when booking with a maximum capacity of 2 people. This room is equipped with a flat screen TV, the sound must be muted from 22H. It also has a private terrace with outdoor furniture. Guests can access Wifi free of charge. Illegal downloading is prohibited. Room no. 4 on the 1st floor: Double room (200*200) or twin beds (100*200) to be agreed on the configuration when booking with a maximum capacity of 2 persons. The room is equipped with a flat screen television set is placed in each room, the sound must be moderated from 22H. It also has a balcony with outdoor furniture. Guests can access Wifi free of charge. Illegal downloading is prohibited. Room no. 5 on the 1st floor: Double room (160*200) with a single sofa bed with a maximum capacity of 3 people. The room is equipped with a flat screen TV, the sound must be muted from 22:00. It also has a balcony with outdoor furniture. Guests can access Wifi free of charge. Illegal downloading is prohibited. We remind you that this is a guest room and not an apartment. It is forbidden to eat inside the room. A terrace is at your disposal and if the weather does not allow it, you can take advantage of the common room of the establishment to settle down and eat. SPA area: Use of the SPA area:             * The SPA area is for the exclusive use of the owners' family members and guests staying in the guest rooms.             * Any child under 13 years old, not accompanied by an adult parent, is not allowed to access this area. The use of the SPA by children is under the full supervision and responsibility of their parents. The use of the SPA by children is under the full supervision and responsibility of their parents. It is forbidden to eat and drink in the area. It is forbidden to smoke in the area. It is forbidden to play loud music in the area. It is forbidden to walk with street shoes in the area.
The SPA area is open to guests from 08:00 to 21:00. We put you at your disposal for rent: towel 2€. slipper 2€ towel and bathrobe 5€ 
General provisions : n respect of the decree N°2006-1386 of November 15, 2006, it is forbidden to smoke in the places of collective use as well as in the rooms. We authorize you to smoke on the terraces of the rooms by taking care that the doors are closed. The ashtrays will have to be emptied and evacuated out of the rooms. It is strictly forbidden to throw butts and ashes in the dustbins of the rooms. Valuable objects (jewellery, multimedia devices, various means of payment, etc.) must not be left in the rooms or in parked vehicles, as guests decline all responsibility in case of disappearance of these objects. The client must respect the peaceful nature of the premises and use them in accordance with their purpose. The client undertakes to return the rooms in perfect condition at the end of the stay and to leave all objects present in the room and to declare, and take financial responsibility for, any possible damage for which he or she may be responsible. Children living in the property are under the sole responsibility of their parents. Wishing you a pleasant stay, we remind you that we will not be far away and that you should not hesitate to contact us if you need advice or any questions relating to your stay and the region.
Cancellation Policy Cancellation by the client: Any cancellation must be notified by letter or email ( lesmazeraies@gmail.com ). Cancellation before the beginning of the stay: If the cancellation is made at the latest 14 days after the signature of the contract, the deposit will be refunded and after this period of 14 days the deposit will be forfeited. If the cancellation is made less than 72 hours before the beginning of the stay, we reserve the right to claim the balance of the price of the accommodation. If the customer does not show up before 9 p.m. on the day of arrival and has not informed us of a late arrival, the present contract becomes null and void and the management can dispose of the guest rooms. The Deposit remains acquired and we reserve the right to claim the balance of the reservation.
In the event of a shortened stay, no refund can be claimed. Cancellation fee: A 3% deduction related to the online booking fee will be charged on the deposit amount.