COVID 19



Dear guests, The health protection of our guests is our priority concern. To ensure you a "Serene Stay" in the Mazeraies, we have made new arrangements. Our guest house is a vast and open space which facilitates the circulation and the distant establishment. In the main entrance, we put at your disposal, a hydro-alcoholic solution that you will want to use after each return to our house. In order to respect the rules of social distancing, we reorganize the breakfasts. They will be taken in separate areas, at a time that we will choose together and that will have to be respected. For the evening, we will be able to offer you a meal tray prepared by our chef Philippe to be reserved 24 hours in advance and which can be served in the dining room or on our different terraces if the weather permits. These measures have been adopted to allow you to enjoy your stay in complete confidence. They may be modified to meet government directives. We will take particular care of them, and with it, we are convinced of your active collaboration in the respect of the gestures barriers. While waiting to welcome you, take good care of yourself and your loved ones.


SPA ZONE:


FOR SANITARY REASONS (COVID19), ACCESS TO THE SPA WILL BE CLOSE UNTIL FURTHER INSTRUCTIONS FROM THE GOVERNMENT


During the covid19 pandemic, access to the spa area is NOT RESERVED and will be restricted to persons in the same group with their agreement, families, couples OR single persons. However, we ask you to limit access over time in order to benefit everyone. The disinfection kit is available in the spa area.

These measures have been adopted to allow you to enjoy your stay in complete confidence. They may be modified to meet government directives.

We will take particular care of them, and we are convinced of your active collaboration in respecting the barrier gestures.

Information for your stay in 2021 :

We are collectively facing a health and economic crisis unprecedented in our history.

During your stay, we are counting on all of you to respect and ensure that barrier gestures are respected, as well as health recommendations. We would also like to remind you that the signed contract commits you for the entire duration of your stay.

Take care of yourself and your loved ones!

Our conditions for cancelling your stay related to COVID-19

1. Cancellation under government containment and/or border closures :

If the health situation imposes a NEW CONFINEMENT on the dates of the stay you have booked, YOUR STAY WILL BE IMPOSSIBLE. Under these conditions, we are obliged to cancel it.

We offer you, at your choice, a postponement of dates to 2021 or a refund (minus 3% for credit card management fees).

You have chosen a postponement of dates:

For this option, it is imperative that you inform us of your new dates in 2021.

We will keep the sums you have already paid and send you a new contract with a readjusted balance according to the rate of your new booking, which may be higher or lower than the original rate in case of a change of rate period.

If you have already paid the full amount of your booking and this amount is higher than that of the new stay, we will refund the difference.

You have chosen the refund :

We will reimburse you the total amount paid except for the credit card management fees, i.e. 3% .

2. STAYS DURING THE PERIOD OUT OF CONFINEMENT / REASONS RELATED TO PERSONAL ARRANGEMENTS:

OUTSIDE THE CONFINEMENT PERIOD, AT YOUR INITIATIVE, you wish to cancel your stay for reasons related to COVID 19 and you wish to benefit from a refund, only the PCR test tested positive on behalf of the RESERVED PERSON will be possible.

Thank you for your understanding,

Yours sincerely

Updated on 31/01/2021

While waiting to welcome you, take good care of yourself and your loved ones.